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River Café Sergi Arola

Home> Delivery Terms

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BACCHANALIA TWS DELIVERY TERMS

1. SERVICE AVAILABILITY

Our site is only intended for use by people and businesses resident in United Kingdom. We do not have an obligation to accept orders of Products from individuals or businesses outside this country.

2. AGE RESTRICTIONS

  • 2.1 It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order to purchase a Product through our site, you warrant that:
    • 2.1.1 you are legally capable of entering into binding contracts;
    • 2.1.2 you are at least 18 years old; and
    • 2.1.3 you are resident in the United Kingdom.
  • 2.2 If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that the couriers are not satisfied that the recipient is at least 18 years old, you agree that they shall not be obliged to leave the Products at the delivery address.

3. ORDERS AND DELIVERY

  • 3.1 No financial details or invoice will be included with the Products when they are delivered, whether they are delivered to the billing address or any other address. To receive a VAT invoice please contact our customer service department at clients@bacchanaliatws.co.uk or by phone on 08456 038 565, Monday to Friday from 9:00am to 5:00pm (the cost of a call to this number will vary depending on the network used. Please check the costs with your provider).
  • 3.2 Please note, our Acknowledgement Email is AUTOMATICALLY GENERATED. Occasionally, certain servers filter it out as ‘spam’ and ban it. If you do not receive an Acknowledgement Email, please let us know and we will send one manually.

4. AVAILABILITY AND DELIVERY

  • 4.1 We do not guarantee delivery times. We expect to deliver Products within 3 to 5 working days from dispatch unless there are exceptional circumstances.
  • 4.2 Deliveries will be made during working hours on weekdays (i.e. 09.30 to 17.50). (We do not deliver or dispatch on Saturdays, Sundays or Bank Holidays).
  • 4.3 Payment will be made using our secure server.
  • 4.4 It is your responsibility to ensue that an appropriate person is available at the delivery address at all times during the delivery. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by our delivery company who will leave notification of delivery. We ask you to please telephone our delivery company to attempt to rearrange the delivery.
  • 4.5 We can deliver Products to a work address provided that the recipient is present to provide their signature. Please ensure the correct delivery address and telephone number is provided and that recipients are present to accept deliveries. To re-send a parcel there will be a further delivery charge.
  • 4.6 It is preferable, when sending gifts to friends, that you use a work address (with a current postcode) for delivery and also include a relevant contact number.
  • 4.7 Delivery will be made to the address specified by you when you register on the website. If you would like to change the delivery address please contact us by phone on 0845 6038 565, Monday to Friday from 9am until 5pm. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
  • 4.8 Products are subject to availability and prevailing market conditions. We will always try to ensure that wines are of the vintages quoted on our site, however, if one vintage becomes exhausted, we will replace it with the next available vintage. If a particular Product that is ordered is out of stock, you will be advised as to when that Product is likely to be dispatched. In the event of non-availability of any Product(s) you order, we may offer a reasonable substitute. Occasionally, with mixed cases of wine, we reserve the right to substitute one wine for another of similar quality if a particular wine is out of stock. In the event of complaint please contact us by email clients@bacchanaliatws.co.uk or by phone on 0845 6038 565, Monday to Friday from 9am until 5pm. All complaints will be acknowledged as soon as possible. You will be kept informed of the process of your complaint. Each complaint will be treated as confidential. You may reject any substitute item and we will refund the amount you have been charged for that substitute.
  • 4.9 Please be aware that during the Christmas season, between the 20th of December and the 4th of January, delivery of Products are expected to take longer than 3-5 days. We therefore recommend that you place your orders during the beginning of this period.